We want you to be satisfied with your purchase. If you are not happy with your knee pillow or any product purchased from EazyPlus+, please review our return guidelines below.

Returns

• You may return unused, unopened items within 30 days of delivery.
• Items must be in original packaging and in resellable condition.
• To start a return, email support@eazydeals.co.uk with your order number.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds are issued to your original payment method within 5–7 business days.
• Shipping fees are non‑refundable unless the item is faulty or we made an error.

Faulty or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please include:

• Order number
• Description of the issue
• Clear photographs

Where appropriate, we will offer:

• A replacement
• A repair (if applicable)
• A full refund

Non‑Returnable Items

For hygiene reasons, used knee pillows, eye masks and wrist devices cannot be returned unless defective.